Before a person starts using any kind of the software, he must have a complete idea regarding the specified one so that he can use it in a better way. However, there are various software that are used by the various business organization for the expansion of the business. Still, there are some of the features offered by VoIP that makes it a unique option. Now we will discuss in detail about some of such options:
Call forwarding
This is one of the features offered by the service provider. This is a feature that is used by people on an enormous scale. In case if the party to whom we have called is not available, then the call forwarding is the feature that will redirect the incoming calls to another destination. The person who is using the facility has the complete freedom to do the complete setting as per his own will.
For example, most of the people set the feature that in case if the person is not available to receive the call, then he has the option to ask the caller to send the voice call for the person so that any kind of the issue does not arise in the future.
Interactive voice response
This is a feature that helps both small and large scale businesses for the complete 24*7 hours without using any kind of the costly resources. When any of the customers call, the pre-recorded voice notes will guide them in the proper manner without wasting their precious time. This feature helps the businesses in providing good customer support services.
Ring groups
All the groups of extensions are included in a single group so that when any of the calls come, all the extensions will ring simultaneously. This will help in increasing the overall productivity of the complete group.
Music on hold
In some of the situations, the phone call of the person is kept on hold. Like in the situation when a person calls another person, and he wants to add another person also, so that time the first person will have to be a hold. This time will become boring for the person. For that particular time, an audio can be set by the person that will help the person in coming out of the boredom.
Call recording
The best thing about this protocol is that without doing any kind of the set also, the complete calls and the sounds gets recorded. The person can use the calls that have been recorded in this software for solving the disputes that might arise between the two-person people.
The above mentioned are not only the features that make voip number system
Services best for the people. But even there are other things also about which the users will get to know once they start using it.